Terms & Conditions
Booking & Confirmation
To ensure smooth planning and availability, clients are required to confirm their booking at least 10–15 days prior to the event date.
- A 50% advance payment is mandatory to secure and block the event date.
- Bookings will only be considered confirmed after receipt of the advance payment.
- Remaining payment terms will be communicated at the time of booking confirmation.
Robot Functionality & Performance
Our robots are designed to deliver highly engaging and interactive experiences. However, certain functionalities depend on external factors.
- Robot performance and interaction quality may vary based on internet connectivity at the venue.
- While core activities are pre-configured, some advanced features (such as real-time responses or AI-based interactions) require stable internet access.
- Flagship will guide clients in advance regarding technical requirements for optimal performance.
Deployment & Supervision
To ensure safety, performance, and proper handling:
- All robots will be deployed only along with trained Flagship team members/operators.
- Robots will not be provided on a standalone basis without supervision.
- Our team will manage operation, interaction, and overall execution during the event.
Logistics & Operations
Flagship ensures professional execution and smooth coordination.
- Transportation and accommodation of the Flagship team will be managed by the company unless otherwise agreed.
- Setup and dismantling of robotic systems will be handled by our team.
- Clients are expected to cooperate with on-site coordination requirements.
Venue Requirements (Client Responsibility)
To ensure safe and effective operation of robots, the client must provide:
- A stable power supply at the venue
- Adequate and safe operating space for robot movement and interaction
- A controlled environment free from hazards that may affect equipment performance
Failure to meet these requirements may impact the quality of the experience.
Damage & Liability
Robots and equipment are highly sensitive and valuable assets.
- Any damage caused due to mishandling, negligence, or unsafe conditions at the venue will be chargeable to the client.
- The client is responsible for ensuring that guests, staff, or third parties do not interfere in a way that may harm the equipment.
- Flagship reserves the right to assess and claim compensation for any damages incurred.
Event Changes & Communication
Proper communication is essential for seamless execution.
- Any changes related to event schedule, timing, or venue must be communicated at least 48 hours in advance.
- Last-minute changes may impact execution and are subject to feasibility.
- Flagship will not be responsible for disruptions caused due to delayed or incomplete information.
Media Usage & Rights
Flagship may capture photos and videos during the event for documentation and promotional purposes.
- By default, the client grants permission for such content to be used in marketing, social media, and promotional materials.
- If the client does not wish to allow this, a written request must be submitted prior to the event.
Permissions & Compliance
Clients are responsible for ensuring all necessary approvals are in place.
- The client must obtain any venue permissions, security clearances, or approvals required for robot deployment.
- Flagship will not be liable for delays or restrictions due to lack of permissions.
General Terms
- All services are subject to availability and confirmation.
- Flagship reserves the right to make necessary adjustments to ensure safety and smooth execution.
- By confirming the booking, the client agrees to all terms and conditions stated above.